Takelot Employees giving company a bad image

Takelot employees, (such as the one I had to deal with today) attend to customer queries as they wish with wrong information, clearly failing to read what was queried, leading to the client’s time being waste and consequently costing the client money Then phoning the client and threatening in poor language to put the phone down when her *********** service is raised in the conversation by the client. Threatening a client and then immediately putting the phone down: This is the kind of employee Takelot has in service? Rude, uncontrollable temper,poor communication and people’s skills and most of all no knowledge of the tasks assigned to her. As a loyal customer who regularly shops at Takelot, I expect a senior employee to deal with this matter. Clearly the customer service policy of Takelot is non-existing In an open, competitive market, can Takelot afford such employees to portray their image. Unfortunately Takelot has failed hopelessly with this incident. I cannot but conclude that I have lost all respect, trust and a love for shopping with you.