Takelot doent refund after cancellation

I ordered a book from Takelot and cancelled the order (Order # ***) the following day (17 December 2015) because delivery would only be effected on the 19th of January 2016. The late delivery defeats the purpose of buying the product for the holiday season. It has been exactly 13 days since I cancelled the order and demanded a refund on my credit card and still nothing. The person dealing with refunds obviously didn't finish her/his work for 2015 and went on holiday. Takelot should make sure there are enough man power to answer queries in the holiday season if they want to continue with their online business. Kalahari was MUCH MUCH better!!