Takelot did not pay me the amout that I needed to be refunded

I bought 2 packet of sour g**** fizzers for a fried of me. When the packet arrived the fizzers was apple and strawberry which she don't eat. Takelot took it back but only refunded me for one of the packets. When I check on my account it reflects as closed. I'm not sure how they closed the query with out reimbursing me. I buy a lot at Takelot and this is the first time some like this happened. I am very disappointed with this matter.