TAKELOT DELIVERY SERVICE USELESS

I need to express my disappointment within the delivery service offered by Takelot. I ordered my goods on Thursday with a “guaranteed” delivery by Saturday, 2nd March 2024. The address used was my business address, which opens at 07:30 on Saturdays and closes at 12:00. I contacted Takelot and explained at about 09:00 on Saturday and advised that we close at 12:00, but alternatively my 2nd address, which is my residential address may be used. I received 3 messages on Saturday that the driver attempted delivery to the business, but could not (as the business was closed) I telephonically contacted Takelot twice more on Saturday after 12:00 and was promised that the branch would be contacted and this delivery sorted out. On Sunday, I once again received 2 SMS’s to say that delivery could not be effected, but they would reschedule! Today, 4th March, I once again contacted Takelot at 12:00 and again at 15:30, They promised that they would contact the branch and arrange a driver to deliver the goods and/or sort out. I have still to receive my package and we close at 17:00 on weekdays. I later received an SMS to say that the delivery has been rescheduled for 5th March. NOT ONCE, DID I RECEIVE ANY TELEPHONIC NOTIFICATION OR CALL FROM THE DRIVER ENQUIRING AS TO WHERE I AM!!!!!!! THIS IS THE WORST SERVICE THAT I HAVE RECEIVED FROM TAKELOT AND WILL MOST PROBABLY NEVER USE THEM AGAIN. I have posted on their website that I want to cancel and receive a refund into my account.