TAKELOT DELIVERIES

I ordered goods from Takealot which couldn't be collected from their depot and had to be delivered. The order was split into 2 deliveries. For the first delivery, I got a message from the delivery guy saying he will be at the premises in 20 minutes. After an hour I called him and he said he's still on his way - this was at 14h00. At 16h30 I called him and he told me he delivered the goods but I got nothing. After enquiries from Takealot, it ws found he delivered it to the premises next to mine and told them I said he must deliver there. I NEVER SAID THAT SINCE I WAS AT MY PREMISES THE WHOLE DAY!. I reported this to Takealot.com and they rep**** with a generic message. Unacceptable. For the second delivery the vehicle again went to the premises next to mine but this time I was outside and saw them. They told me they were following the GPS. DO THEY NOT READ THE ADDRESS TO BE DELIVERED TO? Again I reported this to Takelaot.com and they sent me the same generic message. REALLY UNACCEPTABLE.