Takelot Defective Drone Return Cancellation

In December 2021 i bought a drone online via Takelot for my son as a christmas gift and on Christmas day he opened the drone, unpacked and followed the instructions as indicated with the assistance of my husband. After about 8 hours of charging the battery pack my husband assembled the the drone and took it into the park to pilot the device as indicated by the instruction manual included in the package. Several attempts to get the device airbourne and take flight was unsuccessfull ... the drone was unable to spin up, hover, take flight more than a meter off the ground... sporadically spinning out of control even though my husband attempted controlling it remotely. One of the drones propellers was defective with a distinctive noise and my husband then suggested the return of the drone being defective and request a replacement device. The device was collected after the return request was completed and the outcome via takelot return tracking option indicated that the return was concluded and cancelled without any correspondence or communication in to establishing the discovering of the defective item by the customer in order to have a definitive understanding other than only inspecting and assessing the item on return. We are however dissapointed in the outcome as it has a huge disatisfaction and dissapointment to my son as it was a long expected Gift for Christmas he would find no joy in a defective product as a result. I do hope that more can be done to resolve this issue by the Hellopeter means and consideration that the Takelot team and their suppliers would have concerning the manner the return is viewed and handled.