Takelot damaged my TV

Extremely bad service from Takealot, for more than 2 months I have been struggling with Takealot to communicate the problem with my TV to Hisense, after giving up with the fact that Takealot is useless in telling Hisense what the problem is I decided to collect my TV and take it to Hisense myself. Upon receiving back my TV I noticed that the whole TV is badly scratched and I refused to accept it back. Luke from Takealot gave me a call and said that it is not their problem and I should have packed it better!! I told Luke I would like a supervisor to contact me and I am still waiting two weeks later. A lady called Rushana called me on Friday the 29th and I asked her to call me back in a hour or so as I was in a meeting, it has been 6 days later and no phone call. Takealot you better start working on you customer service, you lost me as a customer for life!!!