Takelot customer service sucks!

I bought a cellphone in February, at the end of October it stopped working and I returned it. Didn't hear anything from takealot for 2 weeks, when I followed up they confirmed receipt but hadn't arranged for it to be assessed, only after my query was it sent to the supplier. I waited another week and was then told nothing was found wrong with the phone and it would be returned to me within a few days. I am still waiting and they are not answering my emails. Really ****ty service!