Takelot customer care could do with some better communication

Last year I bought a laptop and recently it started getting really hot as I would work with it and it only got worse to the point where I couldn’t work with it anymore but I saw that it was still under warranty so I’ve returned it and kept looking on the app and my messages but didn’t receive any updates until eventually the app said I should check my emails and I found one it the spam folder where I found out I forgot the accessories (charger), this email was on the 4th of Nov and the app only notified me the 9th of Nov and in the email there the courier asked when she can pickup the accessory and if I didn’t respond to the email within 48 hours she’ll return the product but I still reached out and she said it’s fine she’ll pickup the accessories and asked when she can do it and I gave her a time and then she returned the product and now I can’t return it because the warranty expired Takelot can do much better with their communication because they’re was only one email send and nothing else(and I asked to communicate via number because I don’t really use the email and they also didn’t listen), normally they also send a message but they didn’t and I’ve also phoned them trying to sort out the issue and the consultant told me he’s giving it to the department that works with these types of issues and they’ll call me and the never did