Takelot change their delivery dates as they please, without involving the customer

Takealot can certainly improve their business if they create a way for their customers to contact them regarding a shipment query. Once you have placed a order you can't contact Takealot in any way to query about your delivery date, change address/items or find out what's happening. You can only track your order, they are changing the delivery dates as they please and you do not have a say in it! Yes you can choose a date later then their given date but they do not cantact you when they change the dates or give a option for you to back out and look for the products elsewhere. Maybe you need the items urgently and they keep you on a line. Especially when you have already paid for the items

I have placed a order on the 2nd of October and the soonest date for delivery was scheduled for 9th October. This morning the 6th of October when I logged on to Takealot to track my order, they have changed my delivery date to 12th of October. Not even a email on why they changed it or any apologies!!!

I can't find a number on the app or a email adresse to contact them and find out what's happening. The website only gives a option on FAQ and none of my concerns is there.

I do believe there is many other customers with this frustration. There is other businesses that can also give the same products sooner and faster with better communication skills.

I have already paid for my items and I expect better service! Takealot team really have to view the way they can communicate with their customers

I doubt that I will use their service again

I believe if a date was set by the company you bought the items from, the least they can do, is to contact the customer and apologize and explain if anything comes up.

Any business is relying on a customer in order to show growth. Then the aim should be to have a open communication line with your customers to ensure business is going smoothly.

Takealot you can do much better