TAKELOT BUT GIVE NOTHING

I have been a Takealot customer for many years and always found them to be very service orientated and a pleasure to deal with until a recent happening. I bank with Capitec and they, in order to promote their Masterpass, sent me a letter in which I am offered a R300 voucher for shopping at Capitec.

This was the subject to : QUOTE FROM CAPITEC "This offer is only valid the first time you use the Capitec Masterpass app to pay with your Capitec card on the Takealot site. Promotion ends 31 October 2018, while stocks last." UNQUOTE

The offer was dated 21st September. I went to Capetic offices and got my card upgraded and received the OTP etc from them.

On 5th October I ordered a camera from Takelot (order number ********** 0) with my new Masterpass and filled in the voucher details on Takelots website. I received a letter from them confirming the order. I saw the amount on the letter but not the fact that they had notdeducted the R300 voucher. I was not concerned as I intended buying more from them shortly and would put the code in then again. Well I did that also on 5th October but then I noticed the voucher was not accepted. I wrote and advised Takelot. I was told to cancel and reorder which I did but still they would not accept the voucher. Meanwhile they accepted the money in full. Much writing to and fro between us when I was told on 8/10: QUOTE "no voucher was app****, and below is not a voucher code: X6CA-EVKV-2UKC" UNQUOTE

After much writing to their "Help" (sic) line again and again I was finally advised the voucher was only valid as follows: QUOTE FROM TAKELOT "Thank you for your patience. We have checked this for you and the reason as to why the voucher did not apply to the order is because you did not qualify for the voucher, this is for first-time customers only. Please see the below: • Capitec clients must pay with their Capitec Masterpass app on takealot.com for the first time in order to qualify for the coupon. " UNQUOTE

I have never had the privilege (sic) in dealing with such an extraordinarily unlistening and completely blind company. It is obvious their staff are not well trained.

THE FACTS ARE: For the first time, using my Capitec Masterpass I ordered something from Takelot and they refused to honour the voucher. I then immediately ordered more, also using my Capitec Masterpass which they subsequently refused because it was the second time I was using it.

THAT WAS AFTER THEY REFUSED TO HONOUR IT THE FIRST TIME I USED IT!

Takealot have since refunded my money and I will NEVER shop with them again. I consider them to be downright dishonest.

I have also reported this to CAPITEC>