Takelot are **********, they took my money but cant release the items.

I ordered items online for COD and some items were removed from the order without notice, upon contacting them they said i had to pay via eft,for the removed items to reappear.On the delivery day the cancelled items were still not delivered, and they demanded i pay again cash ontop of the eft.To which i refused and they took the items back.Contacted them to ask for a refund and they running around in circles.