TAKELOT After Sales Queries

I always thought Takelot as the finest online sales service company ever, and I................still do.

But its an absolute impossibility getting hold of them by telephone. You hold on for at least 10 minutes and then get cut off. A voice prompt tell you that you can check every little detail on line which I know. But that is exactly my problem. I ordered two items early September. The water fountain was broken, thus not working properly. I returned it after 5 days that eventually took 10 days. Eversince I had no word about any progress in resolving the matter. So I have been on my Takelot account to check as per usual. To my surprise my account shows I have not done any purchases in the past three months. Therefore no progress report on the return.

So I urgently need to talk to someone at Takelot to establish what's gone wrong. Now I phone and can't get help, not even any customer service e-mail to them.

Should I drive to the Cape Town HQ, as the Port Elizabeth branch is a no go.