Takelaot hides behind 'leadership team' and will not allow me to query my return.

I would like to express my deep dissatisfaction with the service I have received regarding my recent purchase of a cordless lawn mower from Takelot.

Shortly after receiving the lawn mower, one of the blades broke during normal use within the first month. Understanding that blades get used during the operation of a mower, I contacted Takelot's customer service to inquire about purchasing replacement blades. To my surprise, I was informed that the mower would need to be collected and that I could then choose between a refund, store credit, or receiving the machine back with new blades. They also said that they tried to contact the supplier and requested I did the same. Neither of us were successful in this endeavour.

Opting for the store credit as I needed the mower, I followed the instructions provided. However, I received an email shortly after stating that my ‘exception’ request had been declined. Subsequent calls to your customer service agents have been frustrating and unfruitful, with promises to escalate the issue to a supervisor from the 'leadership team' for resolution. Unfortunately, despite these assurances, I have yet to receive a call back or any explanation.

As a long-time and loyal customer of Takelot, I am deeply disappointed by the lack of assistance and resolution provided. It is disheartening to feel that my concerns are not being taken seriously, especially given the circumstances. I have always valued the convenience and reliability of Takelot's services, which is why this experience has been particularly troubling.

I urge you to reconsider my request and provide the courtesy of assistance I believe I am a regular customer that is being treated very badly