TAKEASLOT SEEMS TO BE ******** ME, order no:***

I ordered two carpets from the Takealot app and I believe it was because of the system error that they chose to deliver my goods to a Cape Town address, In my profile, I have a number of orders to my East London address or collection from Berea Pickup point in East London and that shows that I would never chose Cape Town and I have been using the app for years now. I have phoned Takelot and requested that they cancel this order as I am unable to cancel it or change delivery options on the app. I have sent them emails, I have complained in the app, I have done everything but I have not been helped. This order has been showing"ready" on the app but I cant do anything. I want to believe that they have ****med me. All I want now is my money, I think it will take some time for me to buy from takealot again. This has been going on from the 26th April, with no help.