Takealot….took a while but worth flushing now

I have been buying from Takealot for years now. I spend an absolute fortune with them. This time I bought my mom and dad an outdoor patio set. What arrived was a slightly damaged table and 4 chairs. The wicker wrapping on the table was unraveling as was the case with one of the chairs. The second chair was rusted and filthy, it looked as if it had been standing in the rain for some time. I arranged for a return with Takealot. I was going away in business so I arranged a collection. My old man was confused when they arrived to take the whole set. He didn’t know they insist on taking the whole furniture set not just the damaged pieces. So they left without the furniture. We tried to call Takealot, however, customer services is of no concern to them, if it was, it would be easy to contact them. Us customers are not good enough to be heard. Eventually, somehow my daughter re-scheduled the collection. They collected, took the items away, and decided to refuse the return and replacement. Instead, they seem to have smashed into the stack of chairs with a car, and then dumped them back at my home. This is what Takealot has spiraled down to. Samkele, D. Chadley L and Uma O, you are all useless critters. I have mailed you over and over again, you have let your team down….unless of course, this in now the whole rotting Takealot ethos? MRRN-76JJZ-4QB6. That’s the order. I want the e-mail address of your CEO Mamongae Mahlare. I a, sure she can argue her case in the Small Claims Court.