TakeAlot’s unwillingness to help a loyal customer

I am not satisfied with the most recent service that I have received from TakeAlot. I always use a specific pickup point (for takealot and superbalist), because it is convenient to me, has clear directions and is near to my home.

When placing my last order, I noticed that the app has changed my “most recent pickup point” to an unfami**** pickup point. Immediately upon this realization, I contacted the team, telling them that I never use this pickup point but always Sandklip Street in Bloemfontein.

I do not wish to use the other pickup point as I am unsure where it is, there are no clear directions or signs, it is in an unsafe area and I am 8 months pregnant.

The agent said that they were unwilling to change the pickup point, even though the order hadn’t even been processed yet. He said that I should cancel and reorder, but it was a big and urgent order so I did not want to reorder.

Today I tried to find the other Bloemfontein pickup point, and got lost, driving in circles for an hour, in an unsafe and unfami**** area. The directions were unclear, could not be found on Google Maps, there are no signs and when I call the centre, there is no answer.

This is unacceptable as I am a loyal customer. I always use a specific pickup point (for more than 2 years now) and the agents were unwilling to help me. I am 8 months pregnant and do not have the time and energy to drive around in circles in an unsafe, unfami**** just because TakeAlot’s warehouses are not clearly marked.

I am looking forward to Amazon’s arrival in South Africa, so that I may enjoy better service.