Takealot’s ********* next day shipping policy is ridiculous

I bought a few items from takealot paying the extra R95 for next day shipping. I tracked the status of my order delivery, refreshing the page every so often. The order was stuck on the status “Out for delivery” for a decent portion of the day only to see a notification at 19:05 that there is insufficient address information and I will be contacted for delivery to be rescheduled. I do not understand how there is insufficient address info when they have delivered to my address numerous times in the past, the takealot app was happy to process my order with the address info I had preloaded and my address info is clearly stated in the order tracking page of the order in the app. Furthermore, I do not understand how my order could be handed off to a courier in order to be “out for delivery” if they do not have sufficient address info? Which driver had the order? This is a blatant lie on behalf of takealot as they could have called today seeing as I had paid for a premium prioritised shipping method which they ironically have noted as “express guaranteed”.

Today being Friday, I expect to only receive a call to reschedule on Monday and hopefully receive my items by Tuesday, which was the original ETA for the free shipping option.

I have logged all items for a refund as they are late and will not be needing them any longer. I refuse to support takealot any longer.