Takealots systems provide unecessary barriers to post sale problems

Please can you forward this email to your management team. My hope is that they will listen to the context of this situation and find a way to assist me rather than regurgitate a process, which is clearly not working in this instance.

THE CONTEXT: I placed my order on your website for approximately 15k (paid via Mobicred) on the 25th of November and my delivery was scheduled for the 4th of December. The delivery did not take place and nobody from Takelot or the courier contacted me.

The delivery was then rescheduled for the 6th of December. The delivery did not take place and nobody from Takelot or the courier contacted me.

On the 6th I then completed one of the forms on your "help" page asking for someone to call me to resolve the matter or cancel the order. The item was not delivered nor did anyone from Takealot or the courier contact me.

The delivery was then rescheduled for today. The delivery did not take place and nobody from Takealot or the courier contacted me.

SUMMARY The above counts for 3 failed delivery attempts where I did not receive a single email or call from any representative of your organization. On all three days I have had to rearrange my work schedule to acommodate the new delivery date. I have not received a response from the so called "help" form I completed on your website.

YOUR RESPONSE: I then contacted your contact centre this afternoon to cancel this order and spoke to Johnathan Bentley, his response was that I have to wait for three failed delivery attempts to cancel the order. (Counterproductive much) He then proceeded to tell me that today was the first attempted delivery (Cleay incorrect) And that there is not a single supervisor on the floor that is available to assist me. (Please take note of TCF Outcomes: 1, 3, 5 and 6)

SOLUTION: I merely need someone to listen the context of my stuation. Empathize with the frustration this situation has caused me and cancel this order.

I have attached screenshots of the different statuses on different dates from your mobile application to the email I have sent to Johnathan. I have also attached the reference for the "help" form.

Please let me know if you need me to get any other proof of the effort of rather lack therof from your organisation.

Please may I be contacted as a matter of urgency or provided with confirmation that the order is cancelled and if we can get the matter resolved with urgency, you wont have to lose a patron but this is obviously your prerogative.