Takealot’s Service Has Become a Nightmare – Missing Items, No Refunds, No Accountability

I placed an order with Takealot on 29 April. A week later, I got an email saying my parcel was ******. Strange, but I rolled with it until it got worse.

They then claimed some items were “no longer available” and promised a refund of R158. Instead, I was credited only R76. Since then, I’ve phoned twice and sent SIX emails. Not one reply. Every time I call, they say the issue has been “escalated.” Spoiler alert: nothing gets resolved.

Then, as if by magic, the original order does arrive but it's missing an item. I report it, and guess what? Another empty promise to escalate.

I returned a separate item because it wasn’t as advertised. Takealot agreed to refund me after an “investigation.” That was over a week ago. Still no refund. No update. Radio silence.

Out of desperation, I checked Takealot’s Facebook page and HelloPeter and I'm not alone. So many others are dealing with the same runaround, the same missing money, and the same broken promises.

Takealot used to be reliable. Now? It feels like a ****. Consumers deserve better. We deserve to be heard.