Takealot’s Service and Quality Are Beyond Disappointing

I’ve had enough with the consistently poor service from Takealot. Today was just another example— my order was scheduled for next-day delivery (15 May). I stayed home the entire day, yet I received a notification claiming I was unavailable to receive the package. That is simply false. No attempt was made. This is not the first time I’ve experienced unreliable delivery, and it’s beyond frustrating—especially when the items are urgently needed.

This incident comes after a previous ordeal with a refund that took months to resolve. The funds were supposedly returned to a closed bank account, and I was passed back and forth between Takealot and my bank, each blaming the other. My bank provided clear evidence that the refund had bounced, but Takealot refused to take accountability. They insisted the money had been paid out—even when it clearly hadn’t reached me. Mysteriously, the funds finally appeared in the correct account one day, with no explanation or apology. It felt like a deliberate attempt to avoid resolving the issue, and the lack of transparency was appalling.

Then there’s the declining quality of the products themselves. Items are frequently delivered in filthy, damaged boxes, clearly tossed around or poorly stored. Many appear to be returned merchandise resold as new—dirty, scratched, or even broken. It’s incredibly disappointing to see how far the standards have dropped. Quality control is virtually non-existent, and it’s clear that many products come from cheap third-party sellers with no oversight.

Overall, my trust in Takealot has completely eroded. Between the poor logistics, unacceptable refund practices, and shockingly low product quality, I can no longer recommend them in good faith. They need to take serious accountability for the customer experience they’re failing to deliver.