Takealots Ridiculous service, courier and Call center

Its so unfortunate that Takealot over the years have given me so much convenience and have grown to love the product HOWEVER they have lost me as their loyal customer due to their lack or inability to resolve my simple request that I am entitled to. Delivery!

I bought stuff online on the 23rd of November with my delivery being due on the 30th , I was okay with this as I understood that some items take longer to deliver. I was also okay because I had ample time before my deadline on 04 December. My initial delivery was due on 30 November , I received a call at 5pm to inform me that my delivery would arrive on 01 December no apology for the inconvenience but I obliged! Life happened on Saturday I could not be available to receive the goods I therefor call in to reschedule , delivery was then moved to 03 December and I got email confirmation, needless o say no one pitched or called! Tuesday 04 December at 10 am I called in and was told they would escalate the issue as they too were having issues with the courier company "fast and furious" not so fast I see! no one called back to update me on the status of my delivery just a generic email, I guess this is what Takealot does best! Wednesday 05 again I called in was told the same story as Tuesday , I requested for a manager to call me back as this is unacceptable I AM STILL WAITING FOR HIS CALL! I am hugely disappointed at Takealot and them abdicating the responsibility to the courier is just poor. Knowing what you know about them why do you continue using them. I need this to be sorted no later than tomorrow I have now missed my deadline by two days because of your incompetence to offer customer service and have integrity in your processes. I want to be reimbursed for the huge inconvenience, I had to pay my helper an extra day so that she can bask in the sun waiting for your courier , this is disgusting ,its just beyond me!