Takealot's Returns Process Overlooks Customer Convenience

I’ve generally had a positive experience with Takealot, but I’m really disappointed with their returns process. I accidentally ordered the wrong size, so I want to return it and get the correct one. However, I can't make the exchange in a single transaction. Instead, Takealot will first send a driver to collect the incorrect item from me, credit my account, and wait for me to reorder. After that, they’ll send another driver to deliver the replacement item and charge me for the second delivery, simply because the price difference is only R50.

I accept that I ordered the wrong size, but here’s where things got complicated. The driver assigned to pick up the item went to Port Elizabeth, despite the incorrect item having been delivered to me in Johannesburg! It seems this happened because I had previously sent an order to my mother-in-law in PE. Still, the item was delivered to me in Johannesburg on Sunday, I logged the return on Monday, and yet on Tuesday, the driver was sent to PE to collect it. This despite me warning the call centre agent of the possible mistake. In the greater scheme of things, this is such a small insignificant thing that has ended up being super frustrating. Takealot, have you given thought to the customer's experience?