Takealots “Return” Services are Poor!!

I purchased a TV on Takealot called Ecco, it was an affordable tv as I am a student, to my despair, the cheaper the product the more problematic it is. The TV was working well with its remote until I realized that the TV could not process the “OK” button when I click on the remote neither is the tv programmed to have “OK” or the “Enter” button. I purchased three remotes and got no signal still from the tv. I then requested for a return and they responded by taking it, I Packaged it with all the items only to be DECLINED by returns without any reasoning. I waited for an email informing me why the TV is being returned back to me and recieved no response. After a week or so I returned the tv and and got declined again this time around an Agent by the name Vuyo.M got back to me and showed me the tv damaged, bare in mind this is after it was delivered to takealot. I sent an email back proving that my TV was not damaged when I retured it, with pictures of how the tv looked. Since then I haven’t recieved any feedback, and the tv hasnt been ‘exchanged’ as of what I requested. I am not requesting for credit or refund, all I am asking for is an exchange of the item as the one I received is defective. The tv has a 6 month warranty yet it saddens me how I cannot be heard when I would like for a tv exchange. Now im being accused by Takealot of damaging the tv when I sent it in a good condition, it is completely unfair and unnecessary for a company to damage a customers property for the sake of avoiding refunds and exchanges. When a person makes a payment its not a problem, yet when they would like to return it due to its defects the company will not assist. A contract is a two way thing and Takealots agents and workers being negligent about a consumers pleas really forms a breach of trust. I now wasted a huge amount of my money as an unemployed student on poor service and a defected merx. Im really disappointed in Takealot and its service, honestly poor ethics!!!