Takealot's Return Process is a Nightmare forcing the customers to keep unwanted items

I was delivered the incorrect item. There is no where on the app to record this as there are only 3 listed types of returns. I used the email address from the email they sent me to try and log their error but apparently the email address is not checked. If I click the relevant links on the emails I receive it just opens the app without going to a specific page. Absolutely terrible customer experience all round to try and fix their errror and nowhere to complain. HIRE SOME REAL PEOPLE AS CUSTOMER SERVICE OPERATORS!