Takealot's return policy is a ****

I returned a bedside clock that was so bright that I could not sleep with it on. It claimed to have 3 setting but they were all super bright. It was on for 15 minutes before i switched it off. The next day I put it back in the package as i received it and started the return procedure. I just got and email to tell me that my claim was declined as I have damaged the package in which it was delivered. This is absolute bull! The package was exactly as I received it. Takealot will never ever see me again if this how they **** their customers. Shame on you. I wonder in whose employer's bedroom my clock is been used? At least they have a bright light as well.