Takealot's Refund Process Has Become a Three-Week Nightmare

I am extremely disappointed with the level of service I have received from Takealot regarding multiple outstanding refunds that have now been dragging on for more than three weeks.

The issue involves more than three separate refunds. While one refund was processed correctly and paid in full, the remaining refunds have either been partially paid or have not reflected in my account at all.

What is most frustrating is that I have repeatedly been told that all refunds have been processed on Takealot's side. However, the money has simply not appeared in my bank account. Instead of properly investigating the matter, I was asked to provide proof that I had not received the funds. Although it is unreasonable to expect a customer to prove the absence of a payment, I cooperated fully and supp**** my bank statement as requested.

Since providing the requested evidence, I have been met with complete silence. No meaningful update, no explanation, no resolution, and no indication that anyone is taking ownership of the problem.

As a long-standing customer, I find it unacceptable that I have had to spend weeks chasing money that belongs to me. Customers should not have to repeatedly follow up, provide banking documentation, and then be ignored when the evidence does not support the company's claims.

Takealot's customer service appears quick to insist that refunds have been processed, but far less interested in resolving matters when a customer provides proof that the funds have not been received.

Three weeks later, I am still waiting for answers and for the outstanding refund amounts to be paid. This experience has left me questioning whether Takealot's customer service department is genuinely committed to resolving customer issues or simply closing tickets without proper investigation.

If this matter is not resolved urgently, my next step will be to escalate it to the Consumer Goods and Services Ombud (CGSO) for independent investigation. I have made every effort to cooperate with Takealot, provided all documentation requested of me, and allowed ample time for the matter to be resolved internally.

I expect Takealot to urgently investigate where these missing refunds are, provide proof of payment for each transaction, and ensure that all outstanding amounts are refunded without further delay.