Takealot's recent magic trick: making earphones and communication channels with their own warehouse vanish

Takealot collected the wrong item (earphones) after we requested a return (of a faulty hoverboard). The earphones were ordered on a different name, takealot profile, order nr etc...) Takealot has not returned the earphones to date. 30 days and counting...Responses given are unanimous and monotonous since day 1"we are contacting the warehouse". The (correct) hoverboard was subsequently collected and exchanged, but the earphones have vanished...