Takealot's Putrid Service

I placed an order on the 25th of May with delivery to take place on the 27th of May. The order arrived and what they had delivered to me was not what I ordered at all. I immediately logged this with Takealot and Londa.M advised me they would collect the incorrect items and send me my initial order. The incorrect items were collected on Monday, but it is now Thursday today and i still have not received my correct order, which i have paid for in full. All i have received was that one of the items are now out of stock and that they will refund me. This means i must re order and pay for a second delivery fee because of Takealot's incompetence at their warehouse. When I ordered the item it was in stock. Takealot hasn't even offered to replace the item with something else at their expense because this was not my fault. They are making their mess up, my problem now. Further to this, in my order were PRENATAL VITAMINS. Which i have now been without since Saturday and I am now sick with the flu because I havn't been able to take my vitamins. I have been sending numerous emails to Ashlene. R and Londa. M and my emails are ignored. No one from Takealot has offered any form of compensation for this huge inconvenience. Takealot sits with my money so they are happy and i sit without my order. Yet their slogan says "Our smile guarantee. We're only happy when you are" I am very disappointed with their lack of value added customer service. The service i am receiving is putrid to say the least. I just wanted my items that I ordered and paid for. But I am being ignored.