Takealot’s Poor Return Handling – Faulty Product, No Refund, No Proper Explanation

I purchased a hard drive from Takealot on 13 December and returned it on 4 January — well within their return period. It was faulty and could only be tested by installing it, which I did.

Despite following their return policy, Takealot kept the item for months with no clear communication. When they finally responded, they cancelled my return claiming the item was “scanned to recovery” and didn’t meet their return conditions — without any valid proof or explanation.

This is unacceptable customer service. I am demanding a refund for a faulty product returned in time, but Takealot refuses to take responsibility and keeps giving vague excuses.

I warn other customers to be very careful. If you get a faulty item, expect delays, confusing responses, and a possible refusal to refund. I am now forced to escalate this issue because of their poor handling.

Takealot needs to improve their returns process and treat customers fairly.

Nkhesani