Takealot's Poor Customer Service: Unfulfilled Promises and Hidden Call Center

I purchased an iPhone 16 from Takealot as part of their pre-order promotion, which included AirPods in the deal. However, I have yet to receive the AirPods. Despite multiple calls and emails, I have received no response, and it seems like they are ignoring me as my emails remain unanswered. For a company of this size, the customer service is shockingly poor. With Amazon's arrival in the market, you'd expect Takealot to step up, but they seem to be falling apart, much like their subsidiary, Superbalist.

What amazes me even more is that Takealot has a call center, but the phone number is a closely guarded secret, hidden from the public. What kind of company operates like this? The message is clear—they don’t want to hear from their customers.