TAKEALOT's Poor Customer Service

I added a tv to my cart for R5999. While this was in my cart, i browsed for more items to add my cart. I clicked to "check out", and noticed that the price of tv changed to R8799. I called Takealot 4 times to enquire about what happened. During each call they told me that they will get back to me, which never happened. The fourth call i asked to be transferred to the manager and all i got in return was promises of getting back to me.

I tried to check out originally at approximately 13:00 and this is when i noticed the price change. At 16:00, the same afternoon i received an email from TAKEALOT with subject "Did you forget something?".

The email goes as follows:

Don't worry it's still here! You left items in your cart, do you still want them?

Hi Shopper,

We noticed you have saved items in your cart. The items below are still available but they’re not reserved until your order is completed.

For your convenience we’ve listed the items in your cart below.

Items in your cart Hisense 50 2 Hisense 50" Premium HDR UHD Smart TV R5999 Be quick! The above prices are subject to change

As you can see, the email states the price of R5999. Note the tv is still available but for R8799.

I'm truly disappointed in the way TAKEALOT has dealt with the problem, in a dismissive and unprofessional manner. It is clear that customer service is not a priority for TAKEALOT.