1 reviews | Active since Nov 2019
Takealot's pathetic service! Not honoring replacement policy!
I returned a faulty apple watch to takealot last week (refer RRN-746b-a064). They sent a courier to collect it from my home address. I returned the item as it was boxed with ALL accessories and documentation. I also included a fault report from apple technical support when I logged the return. I requested that the item be replaced... Takealot now says that there are accessories missing, but this is impossible! I double-checked to make sure that everything was in the box when they collected it. Either it went missing between the courier and takealot, or they are lying... this would not be the first time either that they have tried to accuse me of not returning accessories. I have tried to call them on their 087 customer care number but have had no joy. I have even mailed them (ref ***0) but they did not even bother to get back to me. Takealot do not honor their promise of replacing faulty items as per their website. It is a smoke screen. This is probably the worst customer experience I've encountered with Takealot. I have supported them for years only to be treated like this now.
This is exactly the same faulty unit I returned to Takealot!
I took down the serial number of the faulty unit I returned #SN G99Z9R3BMLTQ.When I opened the "replacement" unit I immediately became suspicious that this is not a new replacement unit. All they did was slap on a screen cover, put the faulty unit and accessories back into the box and then had it sent back to me (probably thinking that I would not notice...).This must be the worst customer service I have ever received from Takealot.
I loggd another return with them today (RRN-0a98-cd56) to either replace it with a brand new, sealed/unboxed unit or I want my money back.
This is exactly the same faulty unit I returned to Takealot!
I took down the serial number of the faulty unit I returned #SN G99Z9R3BMLTQ.When I opened the "replacement" unit I immediately became suspicious that this is not a new replacement unit. All they did was slap on a screen cover, put the faulty unit and accessories back into the box and then had it sent back to me (probably thinking that I would not notice...).This must be the worst customer service I have ever received from Takealot.
I loggd another return with them today (RRN-0a98-cd56) to either replace it with a brand new, sealed/unboxed unit or I want my money back.