Takealot's own staff do not even know what is going on

I ordered three items from Takealot and then cancelled one of the items on the same day. Takealot was unable to even cancel and refund the order then. Now it has to be delivered and then the one item must be collected again and returned, before I can be refunded. It seems Takealot can't even sort out how to return an item without adding three unnecessary steps. Then to make matters worse they cannot seem to make the delivery so that the one item can be delivered and refunded. Though the couriers that have to collect the item, have been at the delivery address at least four times. After phoning their call centre every day since Monday, the 11th of December 2017, what has happened? Nothing. Actually less then nothing, they cancelled all the items, where I only wanted to cancel the one item. So now I have to re-order the other items I wanted at a higher price, because the discount has fallen away and I haven't even been refunded yet. Their service has been absolutely disappointing . So if the situation isn't sorted out I will be taking further action.