Takealots neglect of customers

I placed an order for numerous items on 21 May 2021, due for delivery 25 May 2021. On the 25th I received all my items except the most important one being my child's diapers. They rescheduled the delivery to be delivered before midnight the same day. On the 26th I sent an email requesting information as to when the diapers will be delivered, hours later I receive a response to say they are investigating. I sent a complaint via Facebook with the same response. I had to go an buy another pack of diapers as my child ran out due to the incompetence of the staff at takealot. On the evening of the 27th, I get a response to say that they are sorry for the inconvenience but the package was lost in transit and cannot be delivered. They further advised that they have stock but will on now be delivered on the 31st.

This would be the last time that I use takealot, as they have no concern for the customers knowing that this was a necessity and not some random item that I ordered, I had to use money that I could not afford to spend to buy more diapers, I advised them of this and there was still no care in the world.

I would advise everyone to use a different online shopping method due to the neglect of the customers from takealot.