Takealot's lack of communication and feedback

My reference number MRRN-06V9A-9QYZ

I returned a phone purchased on behalf of one of my clients that started giving trouble after about 2 months. The return took long because of unclear communication and was eventually returned. Definately at fault of my own as well. The phone was credited and I purchased a new one. I asked for the SIM to be returned as well.

It has now been almost 2 weeks, and still no SIM. I have emailed Takealot 4 times after Yolanda.M confirmed via email that she will escalate the query and get back to me. Eventually, on 30 January 2023 I phoned Takealot and asked to speak to management. I was informed my call cannot be transferred and they will phone me back. It is now 1 February 2023 and still no feedback or reply.