Takealot’s Horrible Service!! Horrible returns processes!! Poor communication!! You name it!!!

I ordered the following item on takealot: 2Piece/Set Professional Hair Clipper T-Blade Trimmer Set for Men

Placed the order on 8 September 2025 and requested delivery to the takealot kiosk at 1 First place, Kerk street, Jhb CBD.

Item was delivered on the 9 September. I opened and only 1 piece of the 2 piece set was in the box, I immediately returned the item to the kiosk and the takealot employee assist me to log a return on the app.

3 weeks later, multiple calls, emails and visits to the kiosk and the matter is still not resolved. If I have to hear the words “I will escalate to the relevant department” one more time!

I am being messed around for a R200!! At this point I don’t care about the money, it’s literally the principal, I cannot let you rob me of the money simply because you can. I don’t know if you guys are trying to wear me out until I give up?

I am being told that the item was not received or signed in at the kiosk, and is now therefore lost and must be located. This morning I was told that Camera footage must be reviewed to determine what happened to the parcel.

I understand processes are in place and I respect it BUT 3 WEEKS??? Come on guys!!! An insurance claim is paid out faster than this!!! Gosh, If you lost this parcel and claimed from insurance, you would have been paid out already. Why are you making me wait this long? The truth is, you have no excuse!! People are simply not doing their job!!!

Please, resolve this matter! This is unfair! No one is taking accountability, your staff talks about process, what process do you have for that? Where are the superiors, why do I get stuck at the call centre agents???

Absolutely disgusted by the service.