Takealot’s Escalation Failure – Faulty Laminator Damaged Client’s UNISA Certificate

Purchased an A3 laminator from Takealot that melted and trapped my client’s original UNISA certificate. Logged the case on 30 July with video proof sent to Julia S, yet after speaking to over 7 agents, Kwezi M still requested the same footage on 8 Aug. No manager has called back despite promises. My client urgently needs her certificate returned — this is a serious failure in Takealot’s escalation process and demands immediate intervention.