- “Takealot’s Customer Service: More Cracks Than My Broken Bottle”

🚨 HelloPeter Review: Takealot’s Shocking Handling of a Damaged Item Return 🚨 I am beyond disappointed with Takealot’s handling of my recent return request. On delivery, my order (Black 3pcs Motivational Lockable Lid Water Bottle) arrived broken—completely unusable. Yet, instead of honoring their own Returns Policy and the Consumer Protection Act (CPA), Takealot initially rejected my request, claiming the item was “used.” Let me be clear: • The bottle was broken on arrival. • It was never in usable condition. • Classifying it as “used” is not only factually incorrect, it is insulting to the consumer’s intelligence. Takealot’s own policy states that items damaged on delivery are eligible for return within 30 days. The CPA further guarantees that goods must be of good quality, in proper working order, and free of defects (Section 55), with defective goods returnable within six months (Section 56). Despite me quoting both their policy and the CPA, Takealot dragged its feet. Only after escalation did a representative finally acknowledge that this case falls under “damaged on delivery.” I provided the requested photos immediately—yet weeks later, I am still waiting for resolution. This is unacceptable. A company of Takealot’s size should not be misleading customers, hiding behind false claims of “usage,” or delaying rightful refunds. Their behavior shows: • Poor customer service • Failure to uphold consumer rights • Disregard for their own policies I will be escalating this matter to the Consumer Goods and Services Ombud (CGSO) if it is not resolved immediately. Consumers deserve better. Takealot must be held accountable for practices that undermine trust and violate the CPA.

Order Reference: RRN-T5AB4-N9ZZ