Takealot's customer service is the worst

The worst customer experience ever! Takealot does not care about customer service. This is evident by the fact that they hardly ever respond to Hellopeter complaints about them.

The second issue compounding the problem, is that Takealot use sub-standard, cheap, and unreliable couriers. In this case, Fast & Furious in PE. The TV that I ordered arrived as damaged at Fast & Furious. The only reason I know this is because I contacted them.

Not once did Takealot or Fast & Furious attempt to contact me. I was always the first one to make contact with both parties. After a week that the package was late, they delivered the bracket, but not the TV. The delivery was then marked as delivered on the Takealot site.

I then contacted Takealot again, and after the third time of dealing with rude support agents that cut you off or put you on hold mid-sentence when you complain, a lady called Kauthar told me that my replacement order will take another week to be delivered.

There is no accommodating customers at all. No offer to expedite the order, no voucher for free delivery on a next order or anything like that. Takealot do not hold themselves accountable and they do not care about customer service.

After I insisted on them expediting my order, Kauthar said that she would try to have it expedited. I'm not holding my breath though. Takealot have a track record of being pathetic and don't care about their customers. I've had bad service from them in the past.