Takealot's customer care lacks initiative and real customer care

I would like to change my delivery address as takealot has postponed my delivery twice in the last four weeks. For something so simple it is not possible for them to do. All I've heard is excuse after excuse. According to them, they can only deliver to the closest address - there is only one hub in Gauteng. I've had the same business delivery address on my profile for the last 3 years but according to them, they cant find the address. I've received numerous deliveries at said address and I'm receiving a separate order this Friday (15 June) at the same address as asked with eas. But still, they cant help me. I order from an international company which is 100 times larger than takealot and they can change my delivery address with no problem at all and all it takes is one telephone call. Takealot's customer care lacks initiative and real customer care. Coenraad **********