Takealot's Customer Care doesn't care.

I submitted a return of a product on the 3rd of July that was still under warranty. After two weeks of no updates I started phoning Takealot's customer care number. As per usual with these calls the word 'escalate' was used to palm me off as if my query was resolved.

Another week passed and still no updates. I phoned again and was told that the supplier of the product was assessing the product and would provide feedback and the course of action (replacement / refund).

Another week past and no updates again. I phoned again... This time to be notified that my product is ready for collection and it has been escalated to Takealot warehouse to go pick up my product and ship it to me. And I was assured that I would have it before the week ended.

The week ended and I didn't receive so much as an email or app update as to the delivery of my replacement product.

Another week passed and nothing. I phoned again and was told that my query is with the warehouse but customer care cannot contact directly and my query is submitted through a ticket system which they have no control over. But again, my query was escalated.

Another week passed. Nothing. I phoned again... just to be told its not with Takealot's warehouse but with an external courier company (DPD Lazer) and that Takealot cannot tell me where my product is or when I can expect it. But they will again, escalate my query and have a manager phone me back. IT IS A TRAP... no manager ever phones anyone.

It has now been more than 7 weeks since I initially submitted my return. I was notified that my product has been delivered to the wrong address and they are trying to find out where... and still have no sight over when I will receive my product.