1 reviews | Active since Jul 2019
takealot's courier service
I ordered DYMO LETRATAG LT100-H HANDHELD LABEL MAKER 30 march 2021 (order #***5) I received the unit 01 April 2021 that didn't work it didn't even switch on I contacted Takealot for replacement and received order (RRN-7317-cf20). According to Takealot app (order no #***7) It was out for delivery Tuesday 06 April 2021 09h00 at courier "fast and furious". I tried phoning the courier company to hear the estimated delivery time that I can be available for delivery and collection, their telephone number just keep on ringing nobody answers. The original delivery date was then Wednesday 07 April 2021 between 08h00 and the latest 17h00 I then booked Vacation leave from work to be available for delivery as it was deliver and collection, and I waited and nobody phoned or showed up . Thursday 08 April 2021, I went to Takealot at Wonderboom junction I was informed that it was rescheduled for Thursday 08 April 2021 between 08h00 and 17h00 yet again I waited and yet nobody came or phoned
It's very disappointed I waited for 3 days none contacted or showed up from fast and furious couriers or Takealot..
rep**** from takealot... I will be escalating this to the relevant department for this matter can be investigated accordingly, as soon as we have an update we will be in contact with you directly.
takealot reply #2 Kindly note that we have escalated this matter to the courier and they ave come back to us saying Please be advised that the parcel is returned to FNF branch Expected to deliver Monday
my reply... Monday is going to difficult monday iam back at work and here is nobody to do the collection. If possible if the package to be delivered to Takealot pickup point at wonderboom junction i will the do the pickup there
takealot reply #3... I will be escalating this to the relevant department for this matter can be investigated accordingly, as soon as we have an update we will be in contact with you directly
takealot reply. #4..Kindly note that we wont be able to drop it at the branch as you already selected the delivery to your house option Apologies for the inconvenience caused
this is the last time iam going to order from takealot again they just lost an customer
After the long struggle for the exchange waiting a week after the delivery date and with the agreement with Takealot to phone an hour before the delivery and that didn’t happen When I placed it back in the original package used green cable ties to seal it, I then placed it then in plastic bubble wrap and inside the original box as per their instruction as per Takealot refund exchange policy with the reference number on the box showed the courier the device and placed the device inside the box and handed the box open to the courier that he can inspect the package and to seal the box (for them not to tell me i sended an empty box with a brick)
1 .Which reasonable person will ask for exchange of a product for a product that is at least switching on and go and damage the return that it could be seen as deliberately and effect the decision for exchange.. If I wanted to deliberately damaged the product I would have asked for a refund and not for an exchange
2 if the package was so damaged as received by Takealot then why did the courier take it when I showed the device to him
3. After a month I received feedback about my return so where was the return??
The bad service I received from Takealot for the exchange and now the allegation that it was broken deliberately I won’t recommend Takealot to anybody. Just imagine you exchange a product after the 1st month within 6 months warranty after you receive the product and the product is damage by the courier ,or maybe by the company self that they alledged you deliberately have broken it. I have been a customer for almost a year now and spended thousands on Takealot online and this is how they repay you as a customer. Will rather do online shopping somewhere else
After the long struggle for the exchange waiting a week after the delivery date and with the agreement with Takealot to phone an hour before the delivery and that didn’t happen When I placed it back in the original package used green cable ties to seal it, I then placed it then in plastic bubble wrap and inside the original box as per their instruction as per Takealot refund exchange policy with the reference number on the box showed the courier the device and placed the device inside the box and handed the box open to the courier that he can inspect the package and to seal the box (for them not to tell me i sended an empty box with a brick)
1 .Which reasonable person will ask for exchange of a product for a product that is at least switching on and go and damage the return that it could be seen as deliberately and effect the decision for exchange.. If I wanted to deliberately damaged the product I would have asked for a refund and not for an exchange
2 if the package was so damaged as received by Takealot then why did the courier take it when I showed the device to him
3. After a month I received feedback about my return so where was the return??
The bad service I received from Takealot for the exchange and now the allegation that it was broken deliberately I won’t recommend Takealot to anybody. Just imagine you exchange a product after the 1st month within 6 months warranty after you receive the product and the product is damage by the courier ,or maybe by the company self that they alledged you deliberately have broken it. I have been a customer for almost a year now and spended thousands on Takealot online and this is how they repay you as a customer. Will rather do online shopping somewhere else