Takealot's complete lack of service to rectify THEIR error!

I am a regular customer on the Takealot site and have always been happy with the service, however I ordered a product a couple of weeks ago and received the completely wrong parcel. I ordered 2x canvasses with Bunnies on for my Granddaughter and received a portable gasstove instead?? The process to have this mishap corrected has been the worst case of customer service I have experienced. It took about 15 emails to get them to collect the parcel (finally yesterday) and now I'm told it will take another 3-5 days to sort their side out - and then they may or may not have stock and could possibly refund me. It is like dealing with aliens! You cannot pick up the phone and speak to a real person, you just interact via the website and emails and each Takealot employee seems to have no clue what the issue is. They each give a stock standard reply and do not seem to read the email thread. I am beyond frustrated!!