Takealot's awful return service

I am a very upset Takealot client.

I bought a bag for my mother as a gift for her birthday. The bag was delivered perfectly on time but I unfortunately bought the wrong size. On the 6th of May 2019 I logged a return request upon which I was informed that the entire return process, including the refund showing in my bank account, would be completed within 10 working days from the day that I logged the return.

However, it has now been 15 working days and the product has not even been collected from our address. STEP 1!

I have sent innumerable amounts of emails and have made countless phone calls only to receive the same response, ensuring me that pick-up is scheduled and will occur. Pick-up HAS NOT OCCURRED!! I am constantly told that it is the courier's mistake but I am not sure this is indeed the case as our correspondence with Takealot staff proves to be inconsistent, indicating that promises are made but not followed through.

We require immediate action. It is not the client's job to think of ways in which Takealot can solve their problems, but in this case where, as the staff are trying to convince us, it is the courier's fault, use another courier service or send someone from Takealot's own staff to ensure collection takes place.

This is unacceptable and a major inconvenience.

we have spoken to at least 9 different Takealot responders over the past 3 weeks, with no success.

I am incredibly shocked at such bad service.