1 reviews | Active since Jul 2010
Takealotofyourmoneyforbrokenlaptop.com
<p>I purchased a Lenovo laptop through Takealot.com</p> <p>From the onset the laptop was extremely slow (taking 5 minutes min to open Google Chrome, taking 1 minute to open a right click menu in MS Word and Excel. </p> <p>I took it in to an I.T. specialist, who confirmed there was a hardware problem with the CPU. Costed me R385.</p> <p>I returned it through Takealot to Lenovo, and was charged by Lenovo another R400-something rand for the fix.</p> <p>Upon return, the laptop worked for the two times I used it, and upon the third time, the initial error occurred. </p> <p>I returned it to Lenovo through Takealot, only to be informed that it will cost me AGAIN for software.</p> <p>In the adverti*****t on Takealot they failed to mention that the laptop comes with sub-standard CPU and that it will cost you constantly to "fix" it. </p> <p>I informed Takealot on NUMEROUS occasions that I do not want the laptop back - I want a refund. This has fallen on deaf ears.</p>
Hello mrall,
We sincerely apologise for the manner in which your return was handled. Our returns process is a highly efficient smooth sailing system and we are sorry that you have had a negative experience with us.
Our team will be in contact shortly to discuss your concerns and we hope to resolve this in an amicable manner.
Regards
Takealot.com
Hello mrall,
We sincerely apologise for the manner in which your return was handled. Our returns process is a highly efficient smooth sailing system and we are sorry that you have had a negative experience with us.
Our team will be in contact shortly to discuss your concerns and we hope to resolve this in an amicable manner.
Regards
Takealot.com
Hello mrall,
We sincerely apologise for the manner in which your return was handled. Our returns process is a highly efficient smooth sailing system and we are sorry that you have had a negative experience with us.
Our team will be in contact shortly to discuss your concerns and we hope to resolve this in an amicable manner.
Regards
Takealot.com
Hello mrall,
We sincerely apologise for the manner in which your return was handled. Our returns process is a highly efficient smooth sailing system and we are sorry that you have had a negative experience with us.
Our team will be in contact shortly to discuss your concerns and we hope to resolve this in an amicable manner.
Regards
Takealot.com
From: Morne Rall ********** />Sent: 06 November 2016 06:08 PM
To: ********** />Subject: Re: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
Hi Jason
Seeing that Takealot sent me the EXACT same invoice, please find herewith the EXACT same Proof of Payment. On the invoice, one can see that they stipulated the HDD is faulty, which is consistent with the assessment by Accomp (attach).
Please confirm that Takealot is in agreement with Lenovo in terms of the following:
1. I purchased a Lenovo laptop of which the hard drive was faulty
2. When returned to Takealot with the professional assessment certificate included, Lenovo insisted it was a software error, for which I paid R484.50.
3. I received the laptop back from Takealot, supposedly fixed by the provider. But in fact it wasn't repaired because the same error is prevalent again.
4. Takealot sent me the same Invoice as before (dated 17/05/2016) so that I can now pay for a SECOND time for software to be loaded (which was supposedly done before).
Your responses will be forwarded to the National Consumer Commission of SA, as I feel that from the beginning Takealot assisted Lenovo in selling faulty laptops as if they were new and working.
Looking forward to hearing from you.
Regards
Morne
From: Jason Petersen ********** />Sent: 04 November 2016 02:55 PM
To: Morne Rall
Subject: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
##- Please type your reply above this line -##
Your request (Re: RETURN WARRANTY RRN-1EB3-457C) has been updated.
Jason Petersen (takealot.com)
Nov 4, 16:55 SAST
Hi Morne
Thank you for your Response.
Please find your quote below provided from the suppliers, Please forward proof of payment once completed .
Awaiting on your response.
Kind Regards
Jason Petersen
Attachment(s)
********** 2 PartServe - Laptop repair - Invoice (2).pdf
Morne Rall
Nov 4, 13:22 SAST
Just send me the damn invoice again so I can pay for a SECOND time for a laptop that hasn't given me anything but **** since I bought it.
________________________________
From: Jason Petersen ********** />Sent: 04 November 2016 09:31 AM
To: Morne Rall
Subject: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
Jason Petersen (takealot.com)
Nov 4, 11:30 SAST
Hi Morne
Thank you for your response.
Please note repairs comes with 3 month warranty.
Unfortunately your item is outside this 3 month repair warranty therefore yes, payment on the quote has to be made for repairs done,
We apologies for the disappointment caused by this .
Please advise how you wish to proceed.
Awaiting on your response.
Kind Regards
Jason Petersen
Morne Rall
Nov 4, 09:44 SAST
Good morning Jason, Ian and everyone else dealing with this issue.
The company that I used in April 2016 for the diagnosis sent me a copy of the certificate that confirms the hard drive was actually faulty. I sent it back to Takealot/Lenovo the first time while it was still under warranty, but Lenovo charged me for software (even though this was a hardware issue). I paid, and now the problem popped up again. Now I must pay for software again?!
Please see attached the certificate by the company who diagnosed that the hard drive was faulty.
They are:
Accomp Systems
Address: 2 Helen St, Johannesburg, 2118
Phone: **********
Technician: Andrew
I am looking forward to a speedy resolution in the form of a REFUND of my money!!
Thank you.
Kind regards
Morne
________________________________
From: Jason Petersen ********** />Sent: 02 November 2016 10:43 AM
To: Morne Rall
Subject: takealot.com Request Received: Re: RETURN WARRANTY RRN-1EB3-457C - # **********
Attachment(s)
Accomp HDD Diagnosis.pdf
Jason Petersen (takealot.com)
Nov 2, 12:43 SAST
Hi Morne
We trust this email finds you well.
Your item has been sent to the supplier to be evaluated under their extended supplier/manufacturer's warranty. RRN-1EB3-457C
We have not received any response on a quote that have been mailed to you. The quote will be rejected and the item will be shipped back to you unrepaired. Please confirm a delivery address in order for this to be shipped back to you. Our warehouse will be in contact with you to arrange for a delivery date and time.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Regards
Jason Petersen
From: Morne Rall ********** />Sent: 06 November 2016 06:08 PM
To: ********** />Subject: Re: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
Hi Jason
Seeing that Takealot sent me the EXACT same invoice, please find herewith the EXACT same Proof of Payment. On the invoice, one can see that they stipulated the HDD is faulty, which is consistent with the assessment by Accomp (attach).
Please confirm that Takealot is in agreement with Lenovo in terms of the following:
1. I purchased a Lenovo laptop of which the hard drive was faulty
2. When returned to Takealot with the professional assessment certificate included, Lenovo insisted it was a software error, for which I paid R484.50.
3. I received the laptop back from Takealot, supposedly fixed by the provider. But in fact it wasn't repaired because the same error is prevalent again.
4. Takealot sent me the same Invoice as before (dated 17/05/2016) so that I can now pay for a SECOND time for software to be loaded (which was supposedly done before).
Your responses will be forwarded to the National Consumer Commission of SA, as I feel that from the beginning Takealot assisted Lenovo in selling faulty laptops as if they were new and working.
Looking forward to hearing from you.
Regards
Morne
From: Jason Petersen ********** />Sent: 04 November 2016 02:55 PM
To: Morne Rall
Subject: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
##- Please type your reply above this line -##
Your request (Re: RETURN WARRANTY RRN-1EB3-457C) has been updated.
Jason Petersen (takealot.com)
Nov 4, 16:55 SAST
Hi Morne
Thank you for your Response.
Please find your quote below provided from the suppliers, Please forward proof of payment once completed .
Awaiting on your response.
Kind Regards
Jason Petersen
Attachment(s)
********** 2 PartServe - Laptop repair - Invoice (2).pdf
Morne Rall
Nov 4, 13:22 SAST
Just send me the damn invoice again so I can pay for a SECOND time for a laptop that hasn't given me anything but **** since I bought it.
________________________________
From: Jason Petersen ********** />Sent: 04 November 2016 09:31 AM
To: Morne Rall
Subject: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
Jason Petersen (takealot.com)
Nov 4, 11:30 SAST
Hi Morne
Thank you for your response.
Please note repairs comes with 3 month warranty.
Unfortunately your item is outside this 3 month repair warranty therefore yes, payment on the quote has to be made for repairs done,
We apologies for the disappointment caused by this .
Please advise how you wish to proceed.
Awaiting on your response.
Kind Regards
Jason Petersen
Morne Rall
Nov 4, 09:44 SAST
Good morning Jason, Ian and everyone else dealing with this issue.
The company that I used in April 2016 for the diagnosis sent me a copy of the certificate that confirms the hard drive was actually faulty. I sent it back to Takealot/Lenovo the first time while it was still under warranty, but Lenovo charged me for software (even though this was a hardware issue). I paid, and now the problem popped up again. Now I must pay for software again?!
Please see attached the certificate by the company who diagnosed that the hard drive was faulty.
They are:
Accomp Systems
Address: 2 Helen St, Johannesburg, 2118
Phone: **********
Technician: Andrew
I am looking forward to a speedy resolution in the form of a REFUND of my money!!
Thank you.
Kind regards
Morne
________________________________
From: Jason Petersen ********** />Sent: 02 November 2016 10:43 AM
To: Morne Rall
Subject: takealot.com Request Received: Re: RETURN WARRANTY RRN-1EB3-457C - # **********
Attachment(s)
Accomp HDD Diagnosis.pdf
Jason Petersen (takealot.com)
Nov 2, 12:43 SAST
Hi Morne
We trust this email finds you well.
Your item has been sent to the supplier to be evaluated under their extended supplier/manufacturer's warranty. RRN-1EB3-457C
We have not received any response on a quote that have been mailed to you. The quote will be rejected and the item will be shipped back to you unrepaired. Please confirm a delivery address in order for this to be shipped back to you. Our warehouse will be in contact with you to arrange for a delivery date and time.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Regards
Jason Petersen
Hello mrall,
We are so sorry to hear that you are not completely satisfied with the return outcome. Our team has forwarded the details in regards to the quote and we can only proceed with the repair once the payment has been received. Alternatively, we can arrange for the unit to be returned.
Kindly awaiting your response to our emails.
Regards
Takealot.com
Hello mrall,
We are so sorry to hear that you are not completely satisfied with the return outcome. Our team has forwarded the details in regards to the quote and we can only proceed with the repair once the payment has been received. Alternatively, we can arrange for the unit to be returned.
Kindly awaiting your response to our emails.
Regards
Takealot.com
From: Morne Rall ********** />Sent: 08 November 2016 04:35 AM
To: ********** />Subject: Re: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
Ian
Herewith attached is the Proof of Payment. This is now the SECOND R484.50 that I've paid to fix a laptop that has only given me **** since I purchased it through Takealot. Let me know when I can expect the piece of **** back.
Morne
From: Morne Rall ********** />Sent: 08 November 2016 04:35 AM
To: ********** />Subject: Re: takealot.com Re: Re: RETURN WARRANTY RRN-1EB3-457C
Ian
Herewith attached is the Proof of Payment. This is now the SECOND R484.50 that I've paid to fix a laptop that has only given me **** since I purchased it through Takealot. Let me know when I can expect the piece of **** back.
Morne