TakealotLESS

I have a number of issues with Takealot. Number 1 is I am a TakealotMore member & have been diligently paying awaiting the alleged next day delivery, but that is not my main issue... I am trying to a buy a tv & it's VIP day & I keep getting errors when I need to enter my TV license. It is up to date. I can send them a screenshot. Why is it my fault that their app is faulty?