Takealot.....Give Zero Customer Service

Just when you thought customer service couldn't get any worse try interacting with Takealot.usless It's been a week since I collected my order from their collection center. Arrived home opened the parcel only to find that they had shipped the wrong items. As this was gift for my Mothers Birthday I immediately called to see if they could rectify the problem as I needed the correct items for the B Day party that saturday. I was told by numerous "agents" that the correct item would be delivered and exchanged with 24hrs..... Yip you guessed it, I'm still waiting for the amazing staff at Takealot.useless to complete their internal investigations. The only correspondence I have received is a copy and paste email notifying me that they are working on the issue... NOT a single phone call. I have just got of the call with another consultant and she read me the same script that all the other consultants read... When did they hire Robots to run a customer service centre NO emotion NO empathy Zero customer engagement. In this economy surely EVERY customer should be treated with respect and be reassured in person that THEY are appreciated.