1 reviews | Active since Apr 2014
Takealot.com's [un]HELPful contact details
On Sunday, 5 July 2020 I paid for an order to be delivered to my daughter's house in Cape Town, for my grandson's birthday. Order was due to be delivered Wednesday, 8 July 2020. On morning of 8 Jul my daughter checked that I used correct address and that's when I realised I selected the wrong suburb (which is the only one that came up on Takealot's site). Oh my goodness, what a very frustrating and challenging time since then to 1) get hold of Takealot.com on *** where I kept on getting recorded voicemail of operating hours and then call is dropped) OR 2) filling in a form on one of the very many [un]Help pages provided indicating that I want to change the address OR 3) updating my daughter's correct address as apparently the suburb she stays in (for the past 2 years) is still not being recognised on Google Maps. Takealot.com - because of your monopoly in the online delivery space doesn't mean you can get away with the worst customer support/after sales service!! Where is a Call centre nr, even the head office nr I found on Google ***) tells me "nr dialled has been changed and the new nr is not available". I also then went ahead and manually inserted my daughter's address in the "Complex" space provided in the address field and thereafter selected Reschedule delivery date for tomorrow. But I wasn't given the option to change any other details, just the date. So I'm sure tomorrow the order will again be delivered to the wrong suburb!!! Can I please get an e-mail address or a valid working contact nr to make amendments for this order please???
