Takealot.com's customer service is terrible

I have always been a proud Takealot customer but, sadly I have had a number of issues and bad experiences with takealot.com in the past couple of weeks. 1) I returned 2 items to the Paarl pickup point and I was only refunded for the 1 item. Their system indicated that I only returned one item. This took them a while to find the missing item and they eventually refunded me on that item as well. 2) I placed a number of orders in the last month and 4 of the items I purchased were cancelled over a period of time – resulting in me needing to order more and more items on different occasions to get my shipping free on the items that I ordered and expected in the first place. Why make items available to purchase if they cannot fulfil the order? And why not then offer free shipping to a client when needing to choose a replacement product because they could not fulfil the original order? 3) One of the items that was delivered was a stainless-steel braai grid – I returned the item as it was not stainless-steel as advertised. 4) One of the items that was delivered was a set of 8 mugs – I asked for the item to be replaced as the mugs were chipped. I was informed that they could not process the request as they no longer had the item available. 5) I had a massive order delivered on the 13th of September 2022 and even though I ordered 2 x twin pack pillows, only 2 pillows (1 twin pack) was delivered. I called inn twice to notify them of this and was advised that it was a packing error and that the missing 2 pillows will be sent in due course…. I have already waited so long for the initial order and they couldn't give me a clear timeframe. I now received a credit for the missing pillows (why not just send me the pillows?) and had to place another order that will take another 2 weeks to arrive and now the pillows price have increased. 6) The lady that delivered my order on the 13th was rude and wanted me to fetch the items (huge order) from her car in the street as she was not happy to bring all the items to my door on the second floor…. I refused and she then eventually brought the items inn. What a unpleasant experience.

I have sent Takealot 3 e-mails and have called them 3 times to complain - to no avail. I have not had any response.

Clearly customer service/ satisfaction is not important to them anymore.